The challenge is to assess the potential benefits and risks of using disruptive technologies in public administrations as well as the social impact, including the impact on public servants, of using them for government processes and governance (e.g. for registers, for archiving, for decision-making processes, etc.). In addition, the political, socio-economic, legal and cultural implications of disruptive technologies and their acceptance are important not only for public administrations, but also for citizens.
The use of disruptive technologies (such as block-chain, big data analytics, Internet of Things, virtual reality, augmented reality, artificial intelligence, algorithmic techniques, simulations and gamification) in public administrations, public goods, public governance, public engagement, public-private partnerships, public third sector partnerships and policy impact assessment is growing and can be very beneficial. Yet, the real potential impact of such technologies and the ways in which they can disrupt the existing landscape of public services and legal procedures and can replace present solutions and processes are largely unknown. As a result, deploying these disruptive technologies in public administration requires a thorough assessment of their potential impact, benefits and risks for the delivery of public goods. Proposals should pilot the technology and should engage multidisciplinary partners, stakeholders and users to examine how emerging technologies can impact the public sector (including the impact on public servants and the relation between public services and citizens) and explore in a wide-ranging fashion the issues surrounding the use of these technologies in the public sector.
Proposals should also lead to the development of business plans that would ensure the long-term sustainability of the services offered based on the used technology.
The Commission considers that proposals requesting a contribution from the EU of between EUR 3 and 4 million would allow this specific challenge to be addressed appropriately. Nonetheless, this does not preclude submission and selection of proposals requesting other amounts.
The action will enable public authorities to develop pathways for the introduction of disruptive technologies while also addressing the societal challenges raised by such technologies. Based on a thorough understanding of users’ needs, the action will enhance knowledge on digital democracy; develop new ways of providing public services, of ensuring public governance and of boosting public engagement with the help of disruptive technologies. It will also contribute to developing new practices, to optimising work processes and to integrating evidence-based decision-making processes in public services and in services such as health, education, social welfare and mobility.
Dateline for submission: 13 March 2018 17:00:00 (Brussels time)
Illustration Photo: Blockchain (CC0 Creative Commons from Pixabay.com)